Online Banking FAQs
Frequently asked Internet Banking Questions
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an online connection to conduct your banking online.
A: Online Banking is a tool that allows you to use a personal computer with an online connection to conduct your banking online.
Q: What if you have difficulties logging on to Online Banking?
A: If you experience difficulties accessing your accounts online after you have successfully registered for Online Banking service, please call our Customer Service Center at (714) 338-8700.
A: If you experience difficulties accessing your accounts online after you have successfully registered for Online Banking service, please call our Customer Service Center at (714) 338-8700.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo (or choose the HTML/Text version of the video demonstration) to see all the features of Online Banking and how you can personalize your online banking experience.
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo (or choose the HTML/Text version of the video demonstration) to see all the features of Online Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.
A: Yes, the Online Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Your account information is updated throughout the day as transactions are posted against your account.
A: Your account information is updated throughout the day as transactions are posted against your account.
Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, money market and loan accounts from the Online banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
A: You can access your checking, savings, money market and loan accounts from the Online banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to the same date of the previous month.
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to the same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history?
A: Online Banking supports downloads to Quicken™, QuickBooks™, Microsoft™ Money, comma delimited text file, or BAI2 file.
A: Online Banking supports downloads to Quicken™, QuickBooks™, Microsoft™ Money, comma delimited text file, or BAI2 file.
Q: Can I schedule future transfers?
A: Yes, you can schedule open, future and recurring transfers.
A: Yes, you can schedule open, future and recurring transfers.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo (or choose the HTML/Text version of the video demonstration) that is part of the Home Banking package.
A: Yes, we have an Online Banking Demo (or choose the HTML/Text version of the video demonstration) that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes.
A: The inactivity time out default is set for 20 minutes.
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a laptop, desktop PC, or an Internet-enabled mobile device, such as a smartphone or tablet, plus an Internet connection and a secure browser that supports 128-bit encryption, such as Internet Explorer®, Google Chrome®, Mozilla Firefox®, etc.
A: All you need to use Online Banking is a laptop, desktop PC, or an Internet-enabled mobile device, such as a smartphone or tablet, plus an Internet connection and a secure browser that supports 128-bit encryption, such as Internet Explorer®, Google Chrome®, Mozilla Firefox®, etc.
Q: How do I access Online Banking?
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You must have an existing checking, savings or loan account before banking online.
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
Q: What happens if I forget or lose my password?
A: Just call us at 714-338-8700 and we will take you through the steps needed to get back into the system immediately!
A: Just call us at 714-338-8700 and we will take you through the steps needed to get back into the system immediately!
Q: Can I access my Debit Card records via online banking?
A: Yes, card activity will appear on the activity of the attached account. In the event your card is lost or stolen, you may immediately BLOCK the card online. If you later wish to “unblock” the card, you may contact your branch for assistance.
A: Yes, card activity will appear on the activity of the attached account. In the event your card is lost or stolen, you may immediately BLOCK the card online. If you later wish to “unblock” the card, you may contact your branch for assistance.